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| Financial Institutions Division |
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Credit Union Complaints |
In addition to providing the overall framework for the incorporation and regulation of
credit unions in Saskatchewan, The Credit Union Act, 1998 describes the responsibilities, obligations and powers of credit
unions, the Registrar of Credit Unions, and the Credit
Union Deposit Guarantee Corporation. One responsibility of the Registrar is to monitor
the investigation of consumer complaints.
Filing a Complaint
Before filing a complaint, attempt to resolve the matter with the manager and board of
directors of the credit union.
To register a complaint against an individual credit union, please complete the
Credit Union Complaint Form
and return it to the address provided on the form.
Issues related to service charges and other fees are not within the jurisdiction of the
Registrar. Service charges and fees are set by the credit union’s board of directors
and any concerns relating to these fees must be directed to the individual credit union or
its board of directors.
Credit
Union Central of Saskatchewan (CUCS), the trade association for Saskatchewan credit
unions, assists the Registrar in reviewing and responding to consumer complaints.
CUCS role is to mediate policy disputes to ensure that the matter has been addressed by
the individual credit union and it's management. Please note that the policies of each
credit union are set by the individual credit union's management and board of directors
and not by legislation or by CUCS.
For complaint inquiries or further information, please contact our office at (306)
787-6700.
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